Quality Pledge

Quality is a pillar of everything we do, and we will always stand behind our products. That said, surfing is a very individual endeavor with many variables and all of our experiences are unique. We take pride, not only in our hand crafted products, but also in our personalized service and want to make sure you have the best experience possible.

If you have a product that you suspect may have an issue that could be related to manufacturing, please contact us via the following and we will be happy to help you out personally:

If you ordered on our USA website, please email us at usa.support@firewiresurfboards.com and include:

• Full name and address
• Phone number
• Proof of Purchase and product details (if surfboard, please include serial #)
• Photos related to the issue