Need help?
Frequently asked questions
Thanks for dropping in – we’re stoked to have you cruising around on our website and we hope you find what you need here. If you have a question, chances are someone has already asked before.
Before you Contact Us, have a look at the below to see if you find your answer.
Shipping
Shipping costs vary by region and product type.
MAINLAND USA
SHORTBOARDS (6'2 and under) - $70
MIDLENGTH (6'3 to 8'4) - $100
LONGBOARDS (8'5 and over) - $130
HAWAI'I
SHORTBOARDS (6'2 and under) - $150
MIDLENGTH (6'3 to 8'4) - $250
LONGBOARDS (8'5 and over) - $400
ALASKA
SHORTBOARDS (6'2 and under) - $300
MIDLENGTH (6'3 to 8'4) - $400
LONGBOARDS (8'5 and over) - $500
PUERTO RICO
SHORTBOARDS (6'2 and under) - $300
MIDLENGTH (6'3 to 8'4) - $400
LONGBOARDS (8'5 and over) - $600
*Please note: multiple board orders may have different rates, and will be reduced when possible. Add To Cart to calculate your order's shipping rate.
At this time, we only offer standard shipping on surfboards.
USA orders typically take 1-2 weeks to arrive, depending on your proximity to California.
Please allow 3-5 business days for your order to leave our warehouse. Once your order is shipped, you'll receive an email with tracking details.
We also offer local pickup at our warehouse in Carlsbad, CA.
Yes! After receiving your confirmation email, please allow 3-5 business days for your order to leave our warehouse. Once your order is shipped, you'll receive an email with tracking details.
We’ve been shipping boards worldwide for nearly twenty years and take great care to package them safely. While damage during transit is uncommon, we strongly recommend adding Shipping Insurance. This insurance covers any loss or damage that occurs during shipping for a reasonable fee.
Shipping Insurance is available and automatically added to all U.S. orders at checkout, and you can opt out if you prefer. If your order is lost or damaged in transit, you can file a claim directly with the Shipping Insurance provider. Once your claim is approved, they’ll issue a replacement or refund directly to you.
When your order arrives, please inspect it right away to make sure everything is in good condition. If you notice any issues or have any questions, contact us or your Shipping Insurance provider as soon as possible so we can help.
Product
Picking the right size surfboard is different for everyone, and very much depends on the shape. Volume is a great measurement to help you find the right size – start with our Volume Calculator here.
Volume is the measurement of cubic liters your surfboard displaces when put into the water.
Think of volume like buoyancy or paddle power – and you cannot surf until you catch and stand up on a wave. On the flip side, the more volume your board has, the higher in the water it will sit which will make maneuverability more difficult.
Use our Volume Calculator here.
Great question that requires a longer response than we can give here – head over to our Technology pages to learn more.
This is a phenomenal question, as fins can make or break a surfboard. Many of our surfboard models have fins designed specifically for them, check product description details for more. Or, feel free to Contact Us to ask for our recommendations.
Single Tab refers to the fin system Futures uses, while Dual Tab refers to the fin system FCS uses. Please make sure to double check which fin system your surfboard uses before ordering your fins!
Try the Greedy Beaver, Sunday, or our Midlengths and Longboards.
Our partnership with Thunderbolt has ended, but rest easy knowing we have very similar Firewire and Slater Designs midlengths and longboards available in 2024.
Great question – be sure to explore our Surfboard Care page here.
Payment
We accept all major credit cards, Apple Pay, PayPal, Google Pay, Amazon Pay, Shop Pay, Meta Pay, Venmo and Afterpay.
CREDIT CARDS
Visa, Mastercard, American Express, Discover, and Diners Club.
AFTERPAY
Buy now and pay in 4 interest-free installments over 6 weeks.
After your purchase
We commit to standing by the quality of our product against manufacturer defects detected within a reasonable period from the original purchase. Due to the nuanced nature of surfboards, all claims are reviewed on a case-by-case basis. Please contact our customer care team with your order details, proof of purchase, and photos of the affected areas, and we’ll be happy to assist.
More information on Returns, Exchanges, and our Product Commitment Policies Click Here
If you bought your item online, keep an eye out for an email 2 weeks after your purchase. Or, you can always navigate to any product page on our store and leave a review!
Still have questions?