Privacy Policy

FIREWIRE’S commitment to your privacy

We are respectful of the sensitive nature of privacy issues on the internet. Our Privacy Policy is provided to inform you of our online information practices and to assist you in understanding how we treat your personal information (i.e. information advising specifics of who you are) received through our website.

FIREWIRE’S collection of your personal information

Your personal information is not revealed when you browse our website, however we are able to establish your IP address. This is used for many reasons, including identifying problems with our server, managing our website, gauging the use of our website and improving the content of our website. A number of opportunities exist for you to provide your personal information when engaging in particular activities on our website. The personal information you share with us may vary, depending on the activity. Examples of activities on our website which may require your personal information include ordering products, entering competitions, completing surveys, providing feedback, requesting manuals or registering products online. Engaging in these activities is voluntary. Personal information requested on our website may be mandatory or voluntary, depending on the activity. You will not be able to engage in an activity if mandatory data is not provided.

FIREWIRE’S use of your personal information

Your personal information is used by us for specific purposes, such as marketing or promotional exercises, processing orders or providing you with information about our latest products. In order to support your customer relationship with us, we may share your personal information with our affiliates, dealers or other business partners. For example, the card-issuing bank may require your credit card information to confirm payment for products purchased on our website, the distribution service may require your address to enable the deliver of products you order; or third parties may require order information that assist us in providing customer service. Your personal information will not be given or sold to any other company for its use in marketing or solicitation.

If you indicate that you do not object to receiving correspondence regarding our products and services, we may occasionally send you information in this regard. Should you decide you no longer wish to receive such information from us, kindly advise us by. At your request, your personal information can be removed from our records. However, we are unable to delete information associated with past transactions on our website. Due to our continual backups system, it may also be impossible to completely delete your personal information without some residual information.

Our service partners are governed by their own privacy policies. Although we encourage our service partners to adopt privacy policies, the use of your personal information by those service partners is outside our control. Links to other websites may be listed on our website. As we are not responsible for the privacy practices or the content of those websites, we recommend you exercise your best judgment when sharing personal information on these websites.

FIREWIRE’S maintenance of your personal information

Your personal information may be accessed and, if required, corrected by contacting us in writing at the following address:

Attention: Privacy Policy Officer
PO Box 137

When contacting us, we kindly ask that you include your name, address and email address.

Should your personal information change, we encourage you to advise us promptly of your updated details.

FIREWIRE’S commitment to the security of your personal information

As your continued trust in us, and our products and services is our desire, we have established practical procedures to protect your personal information.

To provide you with efficient service specific to financial transactions between us, credit card transactions and order fulfillment are always handled by established third party banking, processing and/or distribution agents. These agents will only receive the necessary information required to verify and authorise your payment information and in doing so, allows us to process your order. As no data transmission over the internet or any wireless network can guarantee security, and whilst we always endeavour to protect your personal information, you acknowledge that:

  • the security, reliability and confidentiality of any information and/or data exchanged between you and us through our website cannot be absolutely guaranteed;
  • limitations on the internet with respect to security and privacy are beyond our control; and
  • any such information and/or data may potentially be viewed or tampered with in transit by an unauthorised third party.

We undertake to continue to do all we can to prevent unauthorised access to your information.

You agree to the provisions of the FIREWIRE Privacy Policy by using this website.

Should we consider our Privacy Policy requires improving due to business modifications, we reserve the right to do so and will post any changes on our website.