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Broken RF Hellrazor great customer service

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  • Broken RF Hellrazor great customer service

    Folded my almost brand new razor 6'1 rapid fire couple weeks ago, only about the 6th surf on it. Major bummer, happened on trying to recover from nosedive down double-overhead quite powerful wave. Bottom glass broke but bamboo deck held.

    Contacted Damien Hardman Rip Curl Narrabeen where I bought it, took it in to have a look etc. I want to compliment Damien and FW Aus on the excellent customer service I got regarding this. Although FW don't believe it was manufacturing fault (and I agree, no lamination problem just plain broke under big load) they sold me a replacement at a very good price (fst this time). Damien service was excellent friendly and gave me a good deal on another new board (hellfire).

    I highly recommend Damien Hardman Ripcurl Narrabeen to anyone looking for a new FW. Its an awesome shop and they have a great stock range of different models and very helpful staff.

    FireWire Aus you have retained a good customer and kept me as a devout FireWire fan.

  • #2
    thanks for the positive words savage bee!!